FREQUENT QUESTIONS

How to use a Promo Code ?

Add the desired amount of hijabs to the cart including the free ones and write the promo code: 50k. The total amount will be reduced at the end of the payment.For example: add 3 hijabs to the cart and add the promo code, then you buy 3 but pay only for 2 so you get one as a gift.

HOW TO ORDER FROM ABROAD ?

BANTIK sends your orders worldwide. To do this, when confirming your basket, simply choose the country in which the delivery must be made, the shipping costs vary from 14 and 20 € depending on the destination.

I WANT TO ORDER BUT AN ITEM IS OUT OF STOCK, WHAT SHOULD I DO ?

To inquire about the availability of an item, you can contact us directly on website and Gmail: bantik.de@gmail.com or through messages on Instagram: @bantik.de / @bantikhijab.de In addition, each week items are returned to stock.

WHAT IS THE PRICE OF SHIPPING COSTS ?

Shipping costs are € 6 for all orders to mainland Germany. Shipping costs amount to 14 € for Europe and 20 € for outside of Europe.

HOW LONG DO I RECEIVE MY ORDER ?

After preparation, orders are generally dispatched within 48 hours (excluding weekends and holidays) the delivery of your package takes place within 2 to 5 days of shipment. With colissimo: Once your package has been sent, your package will be delivered to you within 48 to 120 hours in mainland Germany (Excluding weekends and holidays).

 

HOW TO MAKE A RETURN ?

You can return the wrong item(s) to us within 7 days. For this please contact us from the "contact" tab or by e-mail at bantik.de@gmail.com, indicating your number order for faster processing.

HOW TO TRACK MY ORDER ?

You can access your order history and status at any time in the My account, My orders section. In the event that you did not create a customer account during your purchase, you have the option of tracking your package directly by e-mail a link is sent to you as soon as your package is dispatched.